Guest recovery
Guests who didn’t finish their booking or payment are left hanging.
An agent picks the conversation back up and brings them back to book.
Hotels · OVER OS™
New inquiry
WhatsApp · in Spanish
«¿Tienen habitación para el fin de semana?»
Answered in Spanish
Quote from your PMS
Availability confirmed
Direct booking
Created in your PMSPayment link
The card never goes through chat
Where to invest
Your team approves it
Two pieces, one system
It answers WhatsApp in Spanish or English and understands what a guest asks for, from events and day passes to the restaurant. It checks your PMS, quotes, creates the booking and collects with a payment link.
See how it sells→ Revenue optimization systemRevenue organizes your bookings the way decisions get made: pace against last year and against budget, segments, rates and occupancy. And Where to invest tells you, month by month, whether to push advertising, raise the rate or do nothing.
See Revenue→Where it starts
The guest who asks on WhatsApp and gets no answer books somewhere else. And a rate set without seeing booking pace leaves occupancy or price on the table. OVER OS handles the first and gives you the numbers for the second.
Revenue optimization system · Revenue
Revenue reads your bookings and organizes them the way decisions get made: how you’re pacing against last year and your budget, which segment and which rate drive revenue, and how far ahead your guests book.
What Revenue shows you
Where to invest
Example reading. Yours is calculated from your bookings.
It uses no marketing data at all: it comes from your bookings and your room count. It recommends; it doesn’t change rates. Your team approves the decision.
Fed by your PMS bookings or by your history uploaded as a file
What OVER OS does for your hotel
Each module, with the problem it solves. When one depends on something on your side to switch on, its card says so.
Guests who didn’t finish their booking or payment are left hanging.
An agent picks the conversation back up and brings them back to book.
Nobody offers the upgrade before the guest arrives.
An agent offers upgrades and extra services before check-in.
Whoever got a quote and never wrote back is written off.
An agent follows up when they stop replying.
The guest leaves and you never hear from them again.
An agent asks for their feedback and a review, and shares your next promotion.
Quoting by hand on WhatsApp loses bookings.
The agent checks availability, quotes and creates the booking in your PMS.
Asking for a card on WhatsApp is neither safe nor convenient.
The agent sends a payment link: the card never goes through the chat.
Requires your PMS payment gateway
Pending balances get collected on arrival day.
An agent reminds guests of their payment and balance before check-in.
Does your hotel have no PMS connection?
The agent builds the link to your booking engine with dates and guests filled in.
With judgment
AI sells and books. Rates and charges are decided by your team.
Where to invest proposes what to do each month. Your team approves the decision.
When the agent collects, it does so with a payment link from your PMS.
It builds the link to your booking engine with the dates filled in, and tells the guest that’s where price and availability are confirmed.
When the guest is ready to book, or when it’s not its call, the conversation goes to a person.
Industries
Frequently asked
Don’t see your question? We’ll answer it in the diagnostic, or write to hola@strateia.mx.
It’s the revenue optimization system for hotels: it shows how much comes in, at what average rate and with what occupancy, month by month, with pace against last year and against your budget. Its views include segments, occupancy calendar, booking window and Where to invest.
No. Where to invest recommends for each of the next 12 months whether to push advertising, raise the rate or do nothing, based on your bookings and your room count. It uses no marketing data, and your team approves the decision.
Yes. It connects with multiple property management systems: the agent checks availability, quotes and creates the booking, and sends a payment link where the card never goes through WhatsApp. If your hotel has no PMS with a connection, the agent builds the link to your booking engine with dates and guests filled in.
Yes. The sales agent replies in the guest’s language, Spanish or English, waits for them to finish typing and checks the hotel’s knowledge base to answer.
Next step
NO COST · NO COMMITMENT · 30 MINUTES