Commercial operations for hotels

More nights sold. A better margin on each one.

  1. New inquiry · 23:41

    WhatsApp · in English

    “Do you have a room this weekend?”

    Answered in seconds

  2. Quote from your PMS

    Garden suite
    2 nights
    Total
    $6,400 MXN

    Real availability

  3. Direct booking

    Created in your PMSPayment link

    No OTA commission

  4. Follow-up

    No answer
    Picked up in 24 h
    Before arrival
    Upgrade +$900

    Nobody had to remember

We run the full commercial operation of your hotel: campaigns, AI agents on WhatsApp and calls, follow-up and revenue, alongside your team.

  • Answers 24/7
  • In your guest's language
  • Direct booking and secure payment
  • Operated by our team

From the message to the booking

Booking should be easier than giving up

Step 1 of 4 · The guest asks

Everything comes in through one WhatsApp.

The AI understands dates, guests and what they need before answering, and your team sees the whole conversation.

Step 2 of 4 · Checks availability

It checks your PMS before quoting.

When a connection exists, OVER checks availability and rate before answering. It never invents rooms or prices.

Step 3 of 4 · Quotes and follows through

It quotes without losing the thread.

The guest gets clear options and can continue the conversation without starting over with someone else.

Step 4 of 4 · Books and pays

Booking created and paid through a secure link.

The booking is created in the corresponding flow. The card never goes through the chat.

01 · The booking agent

Nobody who asks is left waiting

It answers in seconds, at any hour and in your guest's language. We are already integrated with several PMS platforms: if yours allows it, it completes the booking and sends the secure payment link.

A Friday at 11:41 at night, in English, all the way to the booking

It never invents availabilityIt quotes with what your PMS has free.
It never asks for the cardPayment goes through a secure link, never through the chat.
It does not keep the hard partAnything sensitive goes to a person, with the full context.

02 · WhatsApp and calls

And when they call instead of writing

The agent answers messages, picks up incoming calls and dials out to follow up. It all stays attached to the same guest, with their conversation and their quote.

Incoming call1:07

Answered by NORA

Automatic summary

Asked about availability for the November long weekend, two adults. Agreed to get the quote on WhatsApp that same afternoon.

Came from
Google Ads
Next step
Send the quote on WhatsApp, without your team touching it

Full transcript

Outgoing call0:52

Placed by NORA

Following up a quote

Picked the long-weekend quote back up. Price is a concern against another hotel nearby.

Objection spotted
Price
Next step
Send the rate with breakfast included and call again on Thursday
It does not invent availabilityIt answers with your inventory and your rates, on the phone too.
It does not decide aloneAnything delicate goes to the front desk, with the whole call.
It does not live apartThe call, the chat and the booking are the same record.

03 · Follow-up

The sale does not end with the quote

Each guest gets the right message at the right time. And when it is a person's turn, they know exactly what to do.

Automatic follow-upThis week
  1. 1Got a quote and went quietAfter 24 hours, the agent picks it up again with the same quote.Booked
  2. 2Started booking and did not payTheir payment link reaches them again, before the deal goes cold.Paid
  3. 3Arrives in three daysIt offers the ocean view upgrade and the airport transfer.+$1,400
  4. 4Went out yesterdayIt asks for their review and saves their dates for the next stay.★★★★★

Recover, collect, raise the ticket and sell again

Sales playbook · today3 of 8
Familia Rivera Quoted 4 nights in December · 2 days ago · came from Meta Due today

Management's instruction: in December, close with a rate that includes breakfast.

  1. Call them before noon; if they do not answer, a WhatsApp with their quote.
  2. Offer the rate with breakfast that management approved.
  3. If they hesitate, the airport transfer goes free.
  4. Log the outcome: the next step schedules itself.

The sales playbook: the step by step your management defines, on every agent's screen

04 · Marketing

Every peso of ad spend, traced to the night sold

We build and optimize your campaigns every week, and connect ad, site, WhatsApp, call and booking so you know which channel brought the revenue.

MarketingThis month
Ad spend$48,200
Direct bookings132+18% vs last month
Cost per booking$365
Attributed revenue$318k

Revenue by channel

Google Ads$121k
Meta Ads$83k
Metasearch$57k
WhatsApp direct$38k
Organic and GEO$19k

The path of a booking

  1. 1AdMeta · Tuesday
  2. 2Your siteviewed suites
  3. 3WhatsAppThursday
  4. ✓Booking$6,400

Which channel brought the revenue, not just the traffic

  • Metasearch · Google Hotel Ads and TripAdvisor
  • Direct channel · Meta and Google Ads
  • Consistent brand across all your OTAs
  • Monthly report and a session with you

05 · Weddings

Sold, signed and organized in the same place

The couple gets their own page, under your hotel's brand. You see every wedding, its payments and the event order the kitchen receives.

The wedding page, under your brand
Weddings · 2026 season17 active
4Inquiry
3Visit
3Proposal
2Date held
5Confirmed
Lucía & MartínOct 17 · 120 guests
Paid $329,931 of $507,58765%
Final paymentscheduled reminder
Event orderSent to the kitchen ✓
  • The date releases itself if nobody confirms
  • Nobody deletes a payment: corrected with a reversal
  • Wedding agent that answers and books showings

06 · Concierge

What gets sold after the booking

Tours, spa, dinners and transfers, offered on the same WhatsApp with photo and price. Today they only sell if someone at the front desk remembers.

What your guest sees on their WhatsApp
Experiences sold this month64

Without anyone at the front desk having to remember.

Extra revenue per guest+$1,380

Tours, spa, dinners and transfers, on top of the room.

Your rules, in your words

  • After booking, it offers the airport transfer.
  • If the sea is rough, offer experiences on land.
  • Do not offer the spa to under 16s.

07 · Revenue

Not just how much you sold. What to do next

Occupancy, rate and booking pace in a single read, plus what is worth doing each month to sell more nights at a better rate: push demand, protect rate or leave it alone.

Revenue · 2026SummaryOccupancyWhere to invest
Occupancy78%+6 pts vs 2025
Average rate$3,240
RevPAR$2,527
Revenue for the year$21.4M

October · occupancy night by night

LMMJVSD 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31
LowMidFull

Where to invest · coming months

  1. October72% sold; the target is 81% and there is still a window.Push demand
  2. NovemberIt is running 9% above last year.Protect rate
  3. December86% sold 70 days out.Raise rate
  4. JanuaryIn line with expectations.Leave it alone

Revenue by month · 2026 vs 2025

20262025

The read we review with you every month

And we operate it

We do not just hand you the dashboard.

Every month we review your rate grid, demand in the destination and parity between your direct channel and the OTAs. We come with the recommendation ready: you approve it and we execute it.

Pulso · OVER OS™

And when you want to know how your hotel is doing, you just ask

Pulso turns bookings, occupancy, rate and conversations into answers you get inside OVER OS.

Pulso reads. Your team decides: it never sends anything or changes anything on its own.

  • «How many requests came in and how many are still unanswered?»Conversations
  • «How is occupancy looking for the next three months?»Revenue
  • «What average rate am I getting this month?»Rates
  • «How are we doing against last year?»Summary

This is how it looks on a phone

08 · How we work

The booking is not lost in the ad. It is lost in what comes after

Answering in time, quoting what is actually free, collecting payment and knowing what filled the hotel. That is what we leave ready, and what we run with you month after month, with your team inside it.

Implementation · one time
We leave it ready

GEO: so ChatGPT, Gemini and Perplexity recommend your hotel when someone asks where to stay.

  • Bilingual site under your hotel's brand
  • AI agents connected to your WhatsApp, your phone line and your PMS
  • Brand cleanup on the OTAs where you are listed
  • Analytics and attribution from day one
  • Training for your team, with an operating manual
Operation · every month
We operate it with you

Every week we adjust campaigns and agents; every month we review results and rate with your management.

  • Campaigns and weekly ad optimization
  • AI agents answering around the clock
  • Follow-up, weddings and concierge
  • Revenue management, operated by us
  • GEO and SEO: your hotel visible where the guest is searching
  • Monthly executive report and quarterly review

A tool does not fill a hotel. A team that runs it every day does.

Industries

A different operation for each industry

Aerial view of a beachfront hotel
HotelsMore nights sold. A better margin on each one.You are here
Apartment with an ocean view in a real estate development
Real estateMore units sold. Every payment collected on time.See OVER OS for real estate →
Pool of a vacation rental house seen from above
Vacation rentalsMore nights booked. Each one at the right rate.See OVER OS for vacation rentals →

Frequently asked questions

What hotels ask us

Question not here? We answer it on the first call, or write to us at hola@strateia.mx.

Can the agent check real availability?

When there is a compatible integration with your PMS, yes: it checks availability and rate before answering or quoting. If there is no direct connection, it can send the guest to the booking engine with their search details already filled in.

Can it serve guests in English?

Yes. The agent can hold conversations with guests in different languages, according to the hotel's setup and knowledge base.

Can it collect payment on WhatsApp?

The card is never requested inside the chat. The system can send the guest a secure payment link connected to the corresponding infrastructure.

Is OVER useful if I already have a booking engine?

Yes. The goal is not necessarily to replace your engine, but to shorten the distance between the guest's question and the moment they actually book.

Does OVER OS replace my PMS?

No. OVER OS connects to the commercial operation around your PMS: conversations, bookings, follow-up, analysis and revenue decisions.

Does Revenue change rates automatically?

No. OVER analyzes your bookings and suggests where it may be worth pushing demand, protecting rate or doing nothing. The final decision stays with your team.

Does the agent answer the phone too?

Yes. It answers incoming calls and dials out to follow up, with your inventory and your rates, just as it does on WhatsApp. Every call leaves its summary, the interest and the full transcript in the guest’s file. Anything delicate goes to the front desk, with the whole call.

Can I ask the system how the month is shaping up?

Yes, with Pulso. You ask and it answers with your hotel's bookings, occupancy, rate and conversations, without you having to build another report. Pulso only reads; your team decides, and rates never move on their own.

First call · 30 minutes · no cost

Let's talk about filling your hotel

In 30 minutes we get to know your operation, show you how we would run it with you, and agree on the next step.

I'd rather pick a time

No cost · No commitment

  • Your hotel todayHow bookings reach you, who answers them and which channels are actually working.
  • How we would run itCampaigns, agents, follow-up and revenue, applied to your hotel.
  • The next stepIf it makes sense, we analyze your operation in depth and prepare a proposal made for you.