Commercial operations for vacation rentals
Group enquiry · 21:48
WhatsApp · whole home
«We are 10, is it free in December?»
Quoted in seconds
Direct booking
No platform commission
Before arrival
EntryWifiTransfer
Sent 48 hours ahead
After check-out
ReviewAn offer to come back
Came back direct the following season
We run the full commercial operation of your properties: campaigns, AI agents on WhatsApp, follow-up, guest experience and revenue, alongside your team.
From the enquiry to the stay
Step 1 of 5 · The guest asks
It understands dates, number of guests, type of stay and the group's needs.
Step 2 of 5 · It quotes and books
When there is a connection to your PMS, OVER reads availability and rate. If there is none, it paves the way to your booking engine without inventing availability.
Step 3 of 5 · It prepares the arrival
Before check-in they can receive entry instructions, information about the property and useful recommendations for their stay.
Step 4 of 5 · It grows the experience
Early check-in, late check-out, transfers and experiences can be offered when they make sense.
Step 5 of 5 · It keeps the relationship
After check-out, OVER can ask for a review and open the door to a future direct booking.
01 · The booking agent
It answers in seconds, at any hour and in your guest's language: group size, bedrooms, dates and house rules. We are already integrated with several PMS platforms: if yours allows it, it completes the booking and sends the secure payment link.
Sunday · 21:48
Hi, we are 8 adults and 2 children. Is the house free from December 27 to 31?
Hi Mónica! Yes: Casa Palmeras has 5 bedrooms and a private pool, and it is free for those 4 nights. Total: $38,000 MXN. Shall I hold it for you?
Yes! Can we check in early?
Of course: check in from 11:00 for $1,200. Here is your secure link to confirm; your card never goes through this chat.
Confirm Casa Palmeras · $39,200 MXN✓Booking created in your PMS · with early check in
A Sunday night, a group of ten, all the way to the booking
02 · Follow-up
Each guest gets the right message at the right time. And when it is a person's turn, they know exactly what to do.
Re-engage, raise the ticket, ask for the review and sell again
Management's instruction: during Easter week, a 4 night minimum and a 50% deposit.
The sales playbook: the step by step your management defines, on the screen of every person on your team
03 · Marketing
We build and optimize your campaigns every week and by season, and connect ad, site, WhatsApp and booking so you know which channel brought the revenue.
Revenue by channel
The path of a booking
Which channel brought the revenue, not just the visits
04 · Before arrival
Entry instructions, house information and recommendations go out on time over WhatsApp, with nobody having to remember. And at the right moment, it offers early check-in, late check-out, transfers and experiences.
✓ Transfer sent to your team · with price and time
What already happened without anyone sending it
Instructions, reminders and review requests, on time and in each guest's language.
05 · Guests who come back
The platforms bring you the first booking. With each guest's history, the next one comes straight to you, without starting over.
The relationship that no longer starts from zero
Without looking for you on a platform again.
Direct bookings from people who have already stayed with you.
Out of 214 reviews requested on time, the day after check-out.
06 · Revenue
Occupancy, rate and booking pace across your properties in a single read, plus what is worth doing each month to sell more nights at a better rate.
December · occupancy night by night
Where to invest · upcoming dates
Revenue by month · 2026 vs 2025
The read we review with you every month
And we operate it
Every month we review your seasonal rates, demand in your destination and parity between your direct channel and the platforms. We come with the recommendation ready: you approve it and we execute it.
Pulso · OVER OS™
It reads bookings, nights, rates and conversations across your properties from a single question.
Pulso only reads. Your team decides: it never sends anything or changes anything on its own.
This is how it looks on a phone
07 · How we work
Answering in time, quoting the right home, getting paid and making the guest come back. That is what we leave ready, and what we run with you month after month, with your team inside it.
GEO: so ChatGPT, Gemini and Perplexity recommend your properties when someone is looking for a place to stay.
Every week we adjust campaigns and agents; every month we review results and rates with your management.
A tool does not fill a home. A team that runs it every day does.
Industries
Frequently asked questions
Question not here? We answer it on the first call, or write to us at hola@strateia.mx.
Not directly. If your PMS receives those bookings, OVER OS can work with the information available through that connection.
When a compatible integration with your PMS exists, yes. If there is no connection, OVER never invents availability: it points the guest to the right booking engine to confirm dates and price.
Yes. The agent can reply in the language configured for the operation and use your property's information to keep the context of the conversation.
It can help keep a relationship going with guests who have already stayed with you and open new direct booking conversations.
No. It analyzes your operation and proposes where it may be worth pushing demand, protecting rate or doing nothing. The decision stays with your team.
No. A vacation rental operation has its own conversations, rules and needs: groups, whole homes, services, entry, experiences and follow-up after the stay.
Yes, with Pulso. You ask and it answers with the bookings, the nights, the rates and the conversations across your properties, from a single question. Pulso only reads; your team decides.
First call · 30 minutes · no cost
In 30 minutes we get to know your operation, show you how we would run it with you, and agree on the next step.
No cost · No commitment